Frequently Asked Questions

You will briefly describe the purpose of your call — a specific property need, a desire for home checks while you’re away, or a longer-term partnership you hope to form.

Based on the information provided, we’ll tell you whether Property Patrols is a “fit” to address your needs and provide guidance on the next steps.

We’ll schedule a meeting at your property if you wish to proceed. If you are out of town or unavailable to meet in person, we can schedule another phone call or Zoom meeting.

The meeting is much more than a conversation. After reviewing the multitude of service options and our trust-based methodology, we often discuss and develop plans for near-term work.

For property owners that are out of town (e.g. landlords) and those who aren't able to meet in-person but would like an hour of planning and advisement, we can meet via Zoom.

Small, mid and large businesses face unique challenges. As law enforcement officers, we often responded to businesses only after a crime had been committed. Our Property Patrol services are preventive and help mitigate crime, scams and operational problems.

While many of our services translate from homes to businesses, we do find that commercial needs often include having a trusted, local keyholder for property checks and emergency calls, advising on safety and security needs, and supporting management and employees through their daily operations.

Our project oversight can be as high-level or comprehensive as you would like. For instance, you may only want our assistance in developing a plan to prepare for your project, including co-interviewing contractors and supporting the price negotiation. Or, you may want us to be present when the contractor completes the work to keep a watchful eye.

We have also found that property owners appreciate introducing us as their property consultant (who happens to be former law enforcement).

Unfortunately, two people can call and get a quote for the same job with very different outcomes. This is one of the most common forms of property improvement scams.

We aim to get you an honest, straightforward quote. We do this by calling on your behalf and interviewing multiple vendors until an optimal selection is made.

No! This is against our company values and not how we do business. Any discount we can secure is passed on directly to you.

We have good relationships with vendors and contractors that often give us a “good deal” because we help direct them to projects and serve as the customer go-between.

Your phone consultation, in-person property meeting, calls to arrange work, and travel to and from your property are not billed.

All other work is billed at our hourly rate. This includes any work we do — in person or on the phone — to support your property needs, including obtaining contractor quotes, arranging service visits, conducting property checks and all in-person meetings.

We do our best to respond to all inquiries within 24 hours. Generally, we reserve our night, weekend and holiday call response for our Priority Patrol Service subscribers.

If you have a true property emergency, please note that in your call or email, and we will do our best to get back to you within a few hours.

After the 1-hour property meeting (or call for service for existing customers), Property Patrols will send a contract for e-signature through our online contract system - PandaDocs. This Customer Service Agreement will outline the services to be provided, estimated number of Patrol hours (likely a range), and anticipated dates of service based on your needs. These are good-faith estimates based on the information provided by the customer and are subject to change based actual work provided.